Return Policy:
At Di Sorella, we want you to adore your new jewelry! If, for any reason, you are not completely satisfied with your order, we offer the following options:
- Refunds, Merchandise Credit, or Exchanges: You may return full-price merchandise ordered through our website within 30 days from the date of purchase for a full refund, merchandise credit, or exchange.
Conditions for Returns:
- Returned items must be in their original unworn condition.
- Original packaging must be included.
How to Initiate a Return:
To initiate a return, please contact our customer service team at amore@di-sorella.com. They will guide you through the return process and provide you with a return authorization number and information.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Processing Time:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund, exchange, or credit. Refunds will be processed to the original method of payment within a reasonable timeframe.